2)Any Item that is custom made, a design charge is included in the price (20.00), if that item is returned the design charge is not refundable. If an item is to be returned it must be returned with ALL original packaging and not damaged, if it is damaged to poor return packaging there will be an assessment done of value prior to refund. If a Item is either damaged during original shipping or upon it's return a damage request will be made to the shipping provider, if being replaced the item it will be shipped, if refunded there may be a delay in the refund. ALL returned items must be returned by using the Paypal return shipping label available on your invoice. If you choose not to use that label you are responsible for the shipping cost. If using the Paypal return shipping label you will be charged a fee, Paypal will reimburse your account. Once a return label is made it is no longer controlled by FRY PAN PRODUCTIONS Please see the Paypal site for details or give Paypal a call to help you, if this should occur.